Volunteer Programme

Online applications for the Volunteer Programme for this summer’s UEFA European Under-21 Championship in Italy are now open

The Volunteer Programme for the 2019 UEFA European Under-21 Championship provides the chance to experience behind-the-scenes this summer’s tournament in Italy and to contribute to its success.

We are looking for 400 volunteers across five Italian citiesBologna, Cesena, Reggio Emilia, Trieste and Udine – as well as Serravalle in San Marino to assist sports-event professionals at both the stadiums and other official UEFA venues.

Our goal is to ensure a unique and unforgettable experience for all participants in the tournament, running from 16–30 June.

Good luck with your application!

Volunteer Management

Who can apply

The recruitment process is open to everyone willing to participate in the Volunteer Programme. However, eligible candidates need to comply with some basic criteria and requirements.
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Applicants must be aged 18 or over on 1 June 2019.

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Applicants must be able to attend recruitment interviews and any necessary training, and to guarantee their commitment to a reasonable number of shifts scheduled at advance notice.

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Applicants must be able to communicate in English (at least at beginner-to-intermediate level).

Any other specific or relevant skills will be considered an asset.

Timeline

application
APPLICATIONS

March • April

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INTERVIEWS

March • April

role
ROLE ASSIGNMENT

May

training
TRAININGS

June

operational
OPERATIONAL PHASE

June • July

The Host Cities

Domains

The Volunteer Programme consists of a wide range of volunteering opportunities.

We recommend you read the project descriptions before proceeding with an online application: you will be asked to select whichever domain(s) you would prefer to be assigned to as a volunteer.

ACCREDITATION
During the tournament, the stadiums will be divided into different zones such as pitch, dressing rooms and media areas. The Accreditation team will make sure the different stakeholders – players, volunteers, media, staff, public officials, sponsors and service providers – have access to the zones in which they will operate. To perform their role, therefore, each individual has to be in possession of a valid accreditation pass, to be collected at the Accreditation Centre.

At the Accreditation Centre, volunteers will assist in various tasks: acting as a main point of contact for stakeholders, and welcoming and supplying them with personalised access cards.

COMMERCIAL OPERATIONS
The U21 finals will be supported by global and national sponsors, and in keeping with their contributions these partners will be granted certain marketing rights. The Commercial Operations team has the task of implementing and protecting these rights in all six stadiums. The aim is to deliver all on-site sponsor rights to the highest possible standard.

Volunteers will assist by performing office duties, monitoring advertising-free zones and aiding sponsors with on-site activation programmes, in addition to other on-site promotional activities around the grounds.

DOPING CONTROL
UEFA’s Anti-Doping team will carry out the doping control testing programme at the tournament.

The role of the anti-doping chaperone brings great responsibility and must be executed in a fully professional manner. For the volunteer, it will entail notifying one of the players selected for a doping control and escorting him from the time of notification until the doping test is complete.

EVENT LOGISTICS
The Event Logistics team administers logistics and procurement services for all parties involved in organising the championship. The venue warehouse and delivery team’s main tasks will be the coordination of all deliveries to the venue and the operational management of the logistics compound – here it will monitor on-site stocks of event logistics material such as furniture, fences, handling equipment, golf buggies and giveaways.

Volunteers will help the venue warehouse and delivery team install materials and run the warehouse.

HOSPITALITY MANAGEMENT
The Hospitality Management team arranges and manages the development, implementation and delivery of all on-site hospitality programmes: for VIPs, finalists, sponsors and corporate entities.

Volunteers will facilitate the organisational preparations and support the overall operations to ensure the best possible guest experience for everybody.

MEDIA SERVICES AND OPERATIONS
The Media Services and Operations team offers facilities information as well as accreditation and booking services to the international media covering the finals.

Volunteers will assist on-site at the Media Centre, media tribune, press conference rooms, mixed zone and pitch side positions, ensuring journalists, photographers and broadcasters have optimal working conditions.

TICKETING
Volunteers will help the Ticketing team at the stadium and at ticket collection points. They will be essential to the delivery of the ticketing project and will often be the first point of contact for ticket holders.

Volunteers will deal with any customer queries and carry out customer services in accordance with the ticketing policy, thus enhancing the customer experience.

EVENT TRANSPORT
Event Transport is responsible for the planning and delivery of transport services.

Volunteers will assist in the transportation office/fleet compound or as coordinators/welcome personnel at airports, hotels and other venues. The aim is to help and support the customer by delivering a high-level transportation service.

VENUE MANAGEMENT
Venue Management is in overall charge of what happens at the venue and, through the venue manager, has the authority to arbitrate if issues arise between projects at the stadium.

The volunteers will support the daily activities of the venue managers and their team.

VOLUNTEER MANAGEMENT
All volunteer-related activities will be planned and implemented by the Volunteer Management team, who will look after the volunteers and ensure everything runs smoothly on a daily basis. The team will also handle training, role allocation, the Volunteer Centre, catering and the volunteer culture.

Volunteers can expect to assist in all areas related to Volunteer Management, making sure the U21 experience is an unforgettable one for all participants.

FAQs

What is the UEFA European Under-21 Championship Italy 2019 Volunteer Programme?

Since many years the UEFA involves Volunteers in sport events to give to the general audience the opportunity to be directly involved in its operations and to to experience behind-the-scenes.

The Volunteer Programme is organised by the Federazione Italiana Giuoco Calcio, the Italian Football Federation, and it aims at creating committed and motivated team of 400 Volunteers, which will carry a wide range of functions needed for a successful delivery of the Tournament in the six host cities.

Volunteers act as ambassadors for the event and the host cities, putting in practice values of solidarity, fair play and respect, which link sport to volunteering

Our goal is to ensure a unique and unforgettable experience for all participants.

How many volunteers will be involved in the Volunteer Programme in Italy and San Marino?

Around 400 Volunteers in total will be involved in the six Host Cities for an average of 70 Volunteers per venue.

What are the cities hosting the UEFA European Under-21 Championship Italy 2019? When does it takes place?

The UEFA European Under-21 Championship Italy 2019 takes place between 16th and 30th of June 2019 in 5 Italian cities (Bologna, Cesena, Reggio Emilia, Trieste, Udine) and in San Marino.

Who can apply for the Volunteer Programme?

The recruitment process is open to everyone willing to participate in the Volunteer Programme, bringing passion, enthusiasm and energy to the Tournament. However, eligible candidates need to comply with some basic requirements:

  • Applicants must be aged 18 or over on 1 June 2019.
  • Applicants must be able to attend recruitment interviews and any necessary training, and to guarantee their commitment to a reasonable number of shifts scheduled at advance notice.
  • Applicants must be able to communicate in English (at least at beginner-to-intermediate level).

Can seniors apply?

The Volunteer Programme is open to anyone who fulfils basic criteria listed above. We encourage people of different age, experience and origins to apply. Moreover, we encourage seniors to be part of it due to their wide professional and life experience which represents an added value.

I am 17 now, I will turn 18 on 1st of June 2019. Can I apply?

Unfortunately, not. To apply for the Volunteer Programme you have to be 18 years old on Friday 31st of May 2019 the latest.

I do not live in one of the Host Cities. Can I apply?

The Volunteer Programme is open to anyone willing to participate. However, Volunteers not living in the city they are applying for are asked to bear the cost of accommodation and air/ground transport themselves.

Can international applicants volunteer with a touristic visa?

Yes, international applicants can volunteer with a touristic visa. Please make sure you secure necessary documentation well on advance.

I am an international applicant. Do UEFA and the Italian Football Federation (FIGC) provide any support to obtain visa to enter Italy and San Marino?

We do not provide any assistance in this regard. International applicants will have to obtain independently the necessary documentation.

What are Volunteer’s benefits?

The essence of Volunteering is that it is undertaken without any expectation of financial gain. The Volunteer experience does not intend to create any employment relationship.

The Volunteers will receive a series of benefits in recognition of their precious contribution:

  • Adidas uniform elements (t-shirt and hoodie)
  • Catering and beverage while on duty
  • Volunteer Certificate
  • Volunteer insurance
  • Dedicated Thank You Party to celebrate the end of the event

Participating in the Volunteer Programme will give you more than the benefits mentioned above: as a Volunteer, you will have the possibility to live an unforgettable and valuable experience shared with many others like you. You will become part of the UEFA organising team, contributing to one of the biggest football events in Italy this year.

You will meet new friends, improve your skills, you will feel at home in the Volunteer Centre.

Will Volunteers watch the matches?

Volunteer will not be allowed to watch matches as spectators. Of course, being part of the organising team, you will be at the very heart of the Tournaments operations, feeling the atmosphere of event. Furthermore, Volunteers will have the possibility to watch the Tournament matches on the special screens at the Volunteer Centres.

How does a Volunteer uniform look like?

You uniform will consists of t-shirt, hoodie and it will be a surprise! You will only be asked to wear your own trousers and shoes in a neutral colour.

You can specify the size of your uniform during your online application.

When and where will I get my uniform?

You will get your uniform at the Volunteer Centre before your first shift. The Volunteer Team will give you more information when the time comes.

How does the recruitment process look like?

The recruitment starts with the online application in February.

If you are selected, you will be invited for an interview. The interview will take no longer than 30 minutes and it will represent an opportunity to meet in person and go into the details of roles and domains.

We recommend to read the project descriptions available in the section Domains before applying, so that you can express up to 3 preferences for the domains you would like to be assigned to as a volunteer. Please note that you may be redirected to another area on the basis of the results of the interview.

All applicants will receive confirmation or rejection notification by the 1st of June 2019.

When is the best time to apply for the Volunteer Programme?

All applications will be submitted without time submission privilege. However, we advise not to wait until the last few days to apply.

When do I get confirmation about my role and shifts?

You will get confirmation about your role and shifts during May and not later than the 1st of June 2019.

What will Volunteer do during the Tournament?

As a Volunteer you will be supporting sport event professionals throughout all the Tournament. The specific tasks varies accordingly to project, so called domain, you will be assigned to. The communication language will be primarily in English.

What are the Volunteer Roles?

There is a variety of roles Volunteers can be assigned to. During the interview, you will have the chance to go more into the details of the ones you might be assigned to.

What is the availability requested for the roles?

In principle, Volunteers should be available from the 8th June and 2nd of July 2019. However, the detailed calendar depends on the venue you are applying for. You can click here to have an overview of the Match Days (MD) per each venue. Each Volunteer will be informed about their shifts schedule in May. Please note there are Volunteers roles which serve only during MD and MD -/+1.

Can I volunteer for more than one domain?

In principle Volunteers cannot be eligible for more than one area. An exception is made for Volunteer Management Volunteers which may serve as stand-by to cover other positions in case needed. In this case, flexibility and adaptability will be their strengths points.

Where do Volunteers take part in the activities?

Volunteers will serve at all the official UEFA sites, such as the Stadiums, the Bologna Airport and the Hotels, depending on the city they have applied for.

What are the Volunteer Centres?

The Volunteer Centres are the gathering point and the relaxing area for all the Volunteers involved in the Tournament. Usually located inside the Stadium or within a walking distance, they serve as office, entertainment and training area for the Volunteers. For the Volunteer Programme, each Stadium will be provided with a dedicated Volunteer Centre.

Contacts

Volunteer Management Team

Federazione Italiana Giuoco Calcio
Via Gregorio Allegri 14, 00198 – Roma